Submit Return

Return Policy

Customer satisfaction is important to us. If for any reason you are dissatisfied with an item you have received, please complete our or contact our Returns Department at (856) 697-5250 ext.204

All orders received require immediate review by the customer for any damage or loss of product. Such errors need to be reported within 10 days of delivery and will require photographs of said damage/loss.

All new and unused returns must be reported within 30 days by calling in, filling out the Return Form or notifying us by email. Special order parts, discontinued items, electronic parts, customized apparel, custom-made products/accessories and clearance items are not eligible for return.

Battelini Wrecker Sales will send a UPS label on all returns, unless determined otherwise. The label fees for situations where the customer had ordered incorrectly will be deducted upon receipt and crediting of that return. All products must be returned in new condition and in their original packaging. All returned items are subject to inspection for damage or misuse prior to issuance of a credit or refund.

If an item is accepted for a return, you may receive full credit, minus the price of the call tag when applicable. Refunds will be given in the original form of payment. Certain conditions, including a restocking fee, may apply. Orders shipped to international addresses do not qualify for returns.

Submit a return request

Click Here to submit a return request, or go to the refund policy or a returns page, and then request a return. You will only be able to request a return after the order has been fulfilled. If you want to cancel before, email the Parts Department so that we can quickly process your request

1. Log in to your account:
     1. In the "Email" field, enter your email address, and then click "Continue".
     2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
       3. Go back to the online store, and then enter a six-digit verification code.
   2. Click the order that you want to submit the return for.
   3. If your order has more than one item, then select the items that you want to return.
   4. Select a return reason and add a note for the store.
   5. Click "Submit request".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Again, to start a return, you can request it through your customer account, or contact the Parts Department. Please note that returns will need to be sent to the following address:

Battelini Wrecker Sales

1801 E. Sherman Avenue

Vineland, NJ 08361

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase

Warranties

Parts Warranties

In some cases, parts do have a manufacturers' warranty associated with them. All warranties offered with a part are between the manufacturer and the purchaser. If you need assistance in obtaining your part or accessory manufacturer warranty, you may contact our Customer Service Department at (856) 697-5250 ext.204. No warranty is offered by Battelini Wrecker Sales.